Terms & Conditions

1. QUOTATIONS AND CONTRACTS Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations which will require us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. All quotations given are valid for 30 days only. The prices are based on today’s current costs of production and materials and in the event of any increase in costs of materials to us occurring within the 30 day period while the quotation is valid, we reserve the right to issue a new quotation taking into account the increased cost of materials. 2. PAYMENT TERMS 2.1 Non-Account Holders - ffull payment with order will be required. 2.1.1 We accept payment by cash for items under £10. 2.1.2 We accept most major credit and debit cards (not American Express). 2.1.3 Should you wish to set up an account then please request an account application form. 2.2 Account Holders - Unless special settlement terms have been agreed by us in writing, payment shall be made in full by the end of the month following the month in which the invoice is raised (30 days EOM). 3. PRICES Where applicable all prices quoted are subject to VAT at the current rate, where applicable. You will be notified of tax exempt printed materials at the time of quotation. 4. SPECIAL OFFERS 4.1 Special Offer price discounts apply where the VAT exclusive invoice value is greater than or equal to the value stated on the promotion. The Special Offer must be claimed at the time of ordering or before the job is completed and paid for. Once to job has been completed and paid for the Special Offer cannot be retrospectively claimed. Goods must be ordered and any part-payment required by Design & Graphic Ltd must be paid within the stated time period. This offer can not be used in conjunction with any other offer. 4.2 Any discounts are offered on the strict understanding that accounts are paid in full by the due date. We reserve the right to revoke and invoice any such discounts to accounts which become overdue. 5. ORDERS Customers can order goods by any of the following methods. 5.1 In person at our premises, by signing an Order Form and by signing the Customer Approval form. 5.2 By email. Customers will be sent a PDF Proof and will be asked to confirm the full order details. 5.3 By telephone. Calls will be recorded for accuracy purposes. 6. CUSTOMER APPROVAL OF ARTWORK Customers can approve artwork done by Design & Graphic Ltd by any of the following methods. 6.1 By signing the stamp on the laser printed artwork proof. 6.2 By emailing approval following receipt and viewing of an emailed PDF or JPEG file. 6.3 By emailing approval following viewing a browser proof 6.4 By telephoning approval verbally. Telephone calls will be recorded for accuracy purposes. 7. CHANGES TO ARTWORK AFTER APPROVAL Once a customer has ordered the goods (Clause 5) and has approved the artwork by any of the methods listed in Clause 6, then that constitutes an instruction to Design & Graphic Ltd to proceed with the production of the order. Changes to artwork after approval cannot be made. . 8. QUANTITY CHANGES TO ORDERS Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increase in the order must be regarded as a separate contract unless written notification is received before work commences on the original order. Where a decrease in quantity is required, the full original contract price may still prevail, subject to order status at that time. 9. CANCELLATION CHARGES 9.1 A charge will be made on all cancelled orders, consisting of the charge for all work carried out up to the date of written cancellation. 9.2 In the event that the Customer fails to contact Design & Graphic Ltd after a period of 30 days has elapsed from receiving an artwork proof, we will assume the job has been cancelled and an invoice for the Artwork will be sent to the Customer. 10. DELIVERY 10.1. Every effort is made to deliver on time, but any delivery day specified is the best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. Deliveries are charged at the prevailing rates applying at the date of such delivery where applicable. 10.2. Pre-arranged express deliveries will usually be subject to additional charges (eg. express print charges and subsequent delivery charges), which will be charged to you at the current commercial rates. 10.3 All prices quoted are for customer collection from our premises. We do not normally deliver, but this can be arranged if necessary. The delivery cost will be approximately £12 including VAT. 11. QUANTITY VARIATION We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered. 12. ERRORS FOUND AFTER PRINTING IS COMPLETED During the preparation of the artwork, Design & Graphic will make every effort to eliminate typographic and other errors, but the Customer is ultimately responsible for thoroughly checking all work done by us. Approval by any method listed in Section 12 constitutes a statement by the Customer that all the artwork is as required. If any errors are discovered after the job is completed, then the full cost of any reprint will be bourne by the Customer & not by Design & Graphic Ltd. 13. CLAIMS 13.1. Claims arising from damages, delay or partial loss in transit must be made in writing, to reach us within 5 working days of delivery. 13.2. All claims with regard to the quality or quantity of goods shall be made in writing, to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity stated within the terms of the contract. 13.3. You are expected to examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at the time of delivery. 13.4. Claims in respect of non-delivery must be made in writing so as to reach us within 3 working days from receipt of our invoice. 14. GOODS NOT COLLECTED Completed goods awaiting collection will be kept for a maximum of two calendar months from the invoice date. If the goods are not collected by that time Design & Graphic Ltd reserves the right to dispose of the uncollected goods, and any deposit which has been made by the Customer will be forfeited. 15. OVERDUE ACCOUNTS 15.1. No goods will be delivered on accounts which remain unpaid 30 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 4% over the base rate of Lloyds TSB Bank PLC from the date the account became due until payment is received in full. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you. 15.2. We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings. 16. PASSING OF TITLE AND RISK 16.1. The risk in the goods shall pass to you, the customer, upon delivery. 16.2. All goods, delivered or not, remain property of Design & Graphic Ltd until payment is received in full. 16.3. Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non-payment by you for such goods we will, without loss of any rights or remedy, remove from your possession goods belonging to us in accordance with these conditions and we shall be entitled to enter the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for these said purposes. 17. LIABILITY 17.1. Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. 17.2. We accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 13. 17.3. Nothing stated within these terms and conditions shall affect the legal rights of a consumer. 18. COPYRIGHT The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives and any other artistic craftsmanship made by or for Design & Graphic Ltd, pursuant to, or in implementation of, any contract with the customer shall belong to Design & Graphic Ltd. Design & Graphic Ltd agrees that unless the customer becomes in default of any obligation to make any payment to Design & Graphic Ltd, it will not reproduce any such items for any competitor in business of the customer. 19. FORCE MAJEURE We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole orin part without incurring any liability whatsoever to you. 20. MISCELLANEOUS The contract between Design & Graphic Ltd and the Customer shall be governed by and construed in accordance with English Law. These Terms and Conditions apply to all orders placed with Design & Graphic Ltd. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.